Winning Appliances Pty Ltd (ACN 002 193 688) and its related bodies corporate, including Appliances Online Pty Ltd (ABN 19 151 833 546); Big Brown Box Pty Ltd (ABN 96 152 553 145); Winning Services Pty Ltd (ABN 34 152 213 039), Best Home Chef Pty Ltd (ABN 66 159 385 841) and Home Clearance Pty Ltd (ABN 55 615 069 095) (the “Winning Group”) are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988 and any other relevant privacy rules and legislation as enacted from time to time. This includes the EU General Data Protection Regulation (GDPR) for persons located in the European Union.
Our websites may contain links to other sites that are not owned or controlled by the Winning Group. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.
In the process of conducting our business, we are likely to collect a wide range of personal information from or about you. The type of personal information we collect generally includes:
If you are accessing our products and services via our websites, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories. We do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information etc) from you. If you are applying for a job, we may collect additional personal information about you.
The Winning Group collects personal information directly from you:
There may also be occasions when we collect personal information from publicly available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or via social media platforms such as Facebook, Twitter and LinkedIn. You have the option of not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter, unless it is, in our view, impractical for us to deal with you that way or we are otherwise required by law or authorised by a court or tribunal to deal you on an identified basis.
The Winning Group provides contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). The Winning Group will not be responsible for the protection of personal information you choose to publish this way.
The Winning Group may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose if such purposes would be within your reasonable expectations. For example, to:
We may also use your personal information for purposes authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.
In addition, in order to improve and better our offers and service, the Winning Group
may, from time to time, use your personal information to contact you to identify
promotions, competitions, products and services offered by us that may be of
interest to you.
By supplying us your information, you give the Winning Group permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by us which are relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case, the Winning Group will take steps to ensure you do not receive any such direct marketing information in future.
Some members of the Winning Group advertise with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here:http://www.google.com/privacy_ads.html
If you are a contestant of a competition held by us, subject to any “conditions of entry” to that competition and depending on the nature of the competition, we may require you to participate in photographs, videos or filming sessions, in which case, we will be in possession of your photographs, images or recordings of your voice. By participating in such competition, you consent to:
These third parties may be located in Australia or overseas, including but not limited
to the United States, United Kingdom, the European Union, Poland, Canada and
We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the Australian Privacy Principles, and any other relevant privacy rules and legislation as enacted from time to time, including the EU GDPR. These service providers are not permitted to use your personal information for their own marketing purposes.
In addition, we may release your personal information under the following circumstances:
If you provide a review or rating for a product available on one or more of our websites, you agree that we may publish part or all of your review or rating together with your first name and suburb.
The Winning Group takes reasonable steps to ensure that your personal information
is protected from misuse, interference or loss and unauthorised access, modification
or disclosure. We have systems and procedures in place to protect your privacy
whenever we collect, store, and use or disclose personal information. We regularly
upgrade these systems and review our procedures to ensure high standards of
security are used to protect your personal information. As a condition of working for
the Winning Group all our employees sign a confidentiality agreement. However,
since no system is 100% secure or error free, we cannot guarantee that your
personal information is totally protected, for example, from hackers or misuse. If you
enter personal information on our website, you should exercise due care to
safeguard any passwords, ID number, or other special access features associated
with your use of our website.
We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
We strive to keep your personal information accurate, up-to-date and complete. Our
correct that information if it is wrong.
If you become aware that any information we hold about you is incorrect or out-of- date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information. Depending on the nature of your request, we may ask the owner of the information to complete a personal information request form.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.
In some circumstances, the Winning Group may not be in a position to grant access to personal information, such circumstances include:
We encourage and value your feedback. If you have any questions about our
to a complaint as soon as possible, but within 10 working days to let you know who
is responsible for managing your complaint. We will also try to resolve the complaint
within 10 working days. When this is not possible, we will contact you within that
time to let you know how long it will take to resolve the complaint.
Our contact details are:
Winning Appliances Pty Ltd
Level 2, 20A Danks Street, Redfern, NSW, 2016
Attention: Privacy Officer
Phone: 1300 050 050
If you believe the Winning Group has not adequately dealt with your complaint, you may complain to the Privacy Commissioner, whose contact details are found on their website http://www.oaic.gov.au/. For more information about privacy issues within the EU, please visit https://www.eugdpr.org/